Terms & Conditions

Our Promise

SHAKA SHELBYS undertakes to provide all services offered subject to the terms and conditions set out herein, which terms and conditions are accepted by the passenger.

We guarantee all reservations for scheduled/private day tours provided that the booking is requested forty eight (48) hours prior to departure.

SHAKA SHELBYS makes every effort to ensure that the various services making up your tour will be carried out efficiently and as specified. Our drivers and tourist guides are trained and possess the necessary qualifications and documents.

Definitions

SHAKA SHELBYS means SHAKA SHELBYS, previously known as Wow Cape Town Tours CC.

PASSENGER means: individuals, groups, companies or other legal persons using the services offered by SHAKA SHELBYS and includes the agents of passengers.

SERVICES means: the provision of transportation and/or meals as offered by SHAKA SHELBYS and accepted by the Passenger.

DEPARTURE means: the scheduled date of departure of the SHAKA SHELBYS tour and/or vehicle.

Prices

Prices are subject to change without prior notification. Prices are also subject to adjustment in the event of changes in government imposed taxes, fuel price, tourism levies and/or the introduction of national, regional or local taxes or levies of whatever nature.

All prices and rates are quoted in USD or ZA Rand, unless otherwise specified. Payment in approved foreign currency will be accepted at the rate of exchange applied by the bankers of SHAKA SHELBYS at the time of receipt of payment. Any shortfall resulting from exchange rate fluctuations will be for the account of the passenger.

Tour Price Exclusions

The tour price excludes: any tips and gratuities (left to the individual’s discretion); personal items (beverages, cigarettes, telephone calls, laundry and other extras); air and rail fares (unless specified as part of a tour); visas, health requirements, immigration requirements. (SHAKA SHELBYS accepts no responsibility if such documentation is not in order — visitors should consult their local travel agents.)

Payment

Twenty-five percent (25%) of any tour price is due and payable on booking the tour, an additional 25% 60 days before arrival. Final payment is due and payable 30 days before arrival. Bookings made within 30 days of departure must be accompanied by full payment. Our offices in Cape Town accept all major credit cards (Visa, MasterCard, American Express and Diner’s Club cards). In the event of payment being made by credit card, a surcharge of 3% applies on the total tour price.

Child Policy

Children of all ages are welcome on our tours, unless otherwise specified. Children 12 years and under pay only 50% of the tour price provided they are accompanied by an adult on day tours. Restrictions apply to certain tours.

As a courtesy, SHAKA SHELBYS is able to provide child seats when required; however, we do advise that guests supply their own seats for children and infants. SHAKA SHELBYS cannot be held responsible should the seats provided not be suitable for the guests’ requirements.

Amendments & Cancellations

All amendments & cancellations shall only be valid if received by SHAKA SHELBYS in writing.

For any reservation cancelled within 30 days of the arrival date, a charge to the full value of the service booked will be made and any refund is subject to the discretion of the management. These cancellation fees are also subject to the discretion of SHAKA SHELBYS.

Amendments and all cancellations en route must be made with SHAKA SHELBYS directly. Please note that en route cancellations and amendments may incur additional fees as determined by SHAKA SHELBYS. Any such amounts due as a result of such amendments or cancellations are payable directly to SHAKA SHELBYS.

No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic tour price, or whether they are in respect of pre-booked optional arrangements.

Meals

Meals included are as specified in the tour itinerary. Please check the applicable itinerary for details.

Transportation

Transportation is in air-conditioned luxury SUVs, Minivans, Quantums or Coaches/Sprinters appropriate to the requirements of the tour and based on passenger numbers.

SHAKA SHELBYS reserves the right to sub-contract in an emergency, and when this right is exercised the substitute vehicle will, as far as circumstances permit, compare equally with SHAKA SHELBYS vehicles.

Health & Visas

It is the responsibility of the agent and/or passengers to ensure that all the necessary documentation and/or precautionary medication measures are attended to prior to travel. SHAKA SHELBYS does not accept responsibility in this regard.

Travellers undertake that they have made themselves aware of and accept the potential hazards related to travel, including injury, disease, loss or damage to property, inconvenience and discomfort, and have satisfied themselves prior to booking that they are fit and able to complete the itinerary of the chosen tour.

If the traveller has any pre-existing medical condition or illness, they must declare the true nature of such condition at the time of booking and make arrangements for the provision of any drugs or other course of treatment which may be required during their trip.

Luggage

1 suitcase and 1 day bag per person allowed. SHAKA SHELBYS accepts no responsibility for loss or damage to luggage or personal property from whatsoever cause arising. Passengers are advised to take up adequate insurance cover.

Right of Admission Reserved

SHAKA SHELBYS shall at its discretion enforce conduct rules, and reserves the right to decline to accept or retain any person as a passenger. Passengers shall obey every lawful instruction of any employee of SHAKA SHELBYS.

Smoking

Smoking is not permitted on board our SHAKA SHELBYS vehicles. Comfort stops will be made en route.

Check-In Time

Passengers shall check in at all departure points at least 30 minutes before the scheduled departure time. SHAKA SHELBYS does not accept responsibility for any passenger who fails to comply with this condition.

Force Majeure

SHAKA SHELBYS is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane, diseases or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

Delays

SHAKA SHELBYS shall not be responsible for the consequences of any delays whether arising from accidents, breakdowns, or any other cause.

Responsibility

SHAKA SHELBYS does not have direct control over the provision of services by third-party suppliers, including airlines, and shall not be liable for any loss, damage, injury, additional cost, accident, delay or irregularity that may be occasioned by any error or default.

Alterations

All tours, itineraries, travel arrangements and other arrangements are subject to alterations or cancellations at any time without prior notice and for any reason, at the sole and absolute discretion of SHAKA SHELBYS. SHAKA SHELBYS shall not be responsible for any damages whatsoever arising from any such alteration or cancellation.

Standard & Safety

SHAKA SHELBYS undertakes that: vehicles provided are large enough to accommodate the number of passengers and luggage as is specified above; all drivers are licensed in terms of local legislation; and all vehicles are safe and comply with relevant safety regulations.

Insurance

All travellers are advised to and are solely responsible to take out comprehensive travel insurance and to familiarise themselves with any exceptions and conditions as may be imposed by the insurance company or underwriters issuing the policy of insurance which they select.

SHAKA SHELBYS holds Passenger Liability Insurance between 5 to 20 Million Rand per vehicle and Public Liability Insurance of 5 Million Rand.

Limitation of Liability

SHAKA SHELBYS is indemnified and held harmless against any and all claims, losses, damages and/or costs, howsoever caused, arising directly or indirectly from these Terms and Conditions and any tours operated or organised by SHAKA SHELBYS. Nothing in this Agreement shall operate so as to exclude or in any way limit the Travellers’ or SHAKA SHELBYS’s liability for fraud, or for death or personal injury caused by either’s negligence or any other liability that may not be excluded or limited as a matter of law.

Law

The law of the Republic of South Africa shall govern the relationship between SHAKA SHELBYS and the passenger, and the Courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and/or disputes which may arise between SHAKA SHELBYS and the passenger, or Agent.

Disclaimer

SHAKA SHELBYS, their employees, agents and associates shall not be responsible for and shall be exempt from any liability in respect of any loss, damage, injury, accident, delay or inconvenience to any person or their luggage or other personal property whether the same shall occur and whether the same shall arise from or be occasioned by the negligence of SHAKA SHELBYS, their employees, agents, associates and other persons indirectly in the employ or service of SHAKA SHELBYS or otherwise under any circumstances whatsoever.

SHAKA SHELBYS (previously known as Wow Cape Town Tours) is a family-owned professional tour operator.